Connecting your equipment to the nbn™
Your business will be connected to the nbn via Fibre to the Curb (FTTC).
FTTC technology delivers fibre (usually at the boundary of your premises) via a small Distribution Point Unit (DPU). From the DPU, the existing copper network connects to your business to complete the final nbn™ connection.
There are some important things to think about prior to connecting your equipment: The following services may be affected when switching from traditional phone lines to the nbn network:
If you haven’t done so already, we recommend that you contact the supplier of any of these devices to ensure they are compatible with the nbn network.
Connecting your equipment prior to being activated on the nbn may disconnect existing services (and you could potentially lose existing phone numbers). It's critical that you wait for advice from Commander before you perform any equipment installation.
When we do contact you, and you are ready to commence your nbn equipment installation, you should make sure you have access to an alternative form of communication (like a charged mobile phone) as your current service may not work during the installation of your new equipment.
You will need a few things before your get started:
- Confirmation from Commander to set-up your equipment;
- A NBN Connection Device, and;
- A Business Gateway
Firstly, disconnect any non-compatible device from the telephone wall socket you intend to use for this nbn service. This will ensure your nbn powered plan will work properly.
The nbn connection box needs to be installed first. It comes with:
- Take the nbn power cord (supplied with the NCD) and plug one end into the port labelled ‘A’ (Power). Plug the other end into the power outlet and switch on.
- Plug the telephone cable (supplied with the NCD) into the grey port labelled ‘B’ (wall Socket) and the other end into your telephone wall socket.
- Wait for the Connection Light and Broadband Light (on the top of the device) to turn solid blue. This may take up to 15 minutes – do not unplug the device during this time. Remember, your existing telephone, Internet and alarm services will not work during this brief connection period, until the installation of your Wi-Fi gateway is complete.
The Business Gateway can now be installed, it comes with:
- Connect one end of a network cable from the GE4/WAN port (on the back of your Business Gateway) and the other end into the Port marked C (Gateway) on your NCD.
- Next, connect your power adapter (into the back of the Business Gateway) and plug in to the power outlet. Be sure to turn the power on at the wall outlet.
- Your Business Gateway is now auto-configuring, which may take up to 20 minutes.
- The power and the PPP lights on your gateway should be solid and the SYS and GE4 light will be flashing/pulsing.
Now to connect your devices to the gateway so you can enjoy your super -fast nbn connection!
- VIA WI-FI: Connect your device by simply locating the Wi-Fi network names (SSID) and Wi-Fi Password (WLAN Key) on the bottom of the Business Gateway. Search for the Wi-Fi SSID in the list of Wi-Fi sources on your device, and type in the Wi-Fi password, or
- VIA CABLE: You can connect your device directly (via cable) into one of the spare Blue GE0-3 ports in the back of the Business Gateway.
This diagram represents how your equipment should be plugged in:
Your Business Gateway should now be connected to the NBN. If you encounter any issues, please contact us via Live Chat on the website. We hope you enjoy being connected to Commander NBN!
What do the lights on the nbn connection box mean?
The status lights are located under a sliding panel on the front of the NCD. This needs to be open to see the status of the lights
|Light||Colour||Meaning||What should I do?|
|Off||The device is off||Plug in the device and switch the power outlet on|
|Blue||Power is running to the device||Nothing – this is normal|
|None||The device isn’t connected to the nbn™ access network equipment outside your home||Check all cables have been connected correctly|
|Blue(Blinking)||The device is starting up||Wait for setup to complete (up to 15 minutes). The light should then turn solid blue|
|Solid Blue||The device is connected to the nbn™ access network equipment outside your home||Nothing – this is normal|
|Solid red (or blinking)||There may be a line fault or problem affecting the nbn™ connection device||Turn off power to the nbn™ connection device and Live Chat Commander|
|Alternating red/blue||There may be a line fault, such as an off-hook telephone.||Disconnect all non-compatible devices from telephone wall sockets. If that doesn’t work, Live Chat Commander|
|None||The device’s broadband link is down||If the Power and Connection Lights are solid blue, but the Broadband Light is out, Live Chat Commander|
|Solid Blue||The device is DSL synchronised||Nothing – this is normal|
|Blue (blinking)||DSL synchronisation or a software update is in progress||Wait for the update to complete. The light should then turn solid blue|
|None||There is no Ethernet connection to the device||Check all cables have been connected correctly and your Gateway is switched on|
|Blue/amber (solid or blinking)||Data is flowing between the nbn™ connection device and your Wi-Fi Gateway||Nothing – this is normal|
Why don’t I get a solid blue connection light when I plug my NCD in?
You may have plugged the device in to a faulty or disconnected telephone socket within your premises. If you have more than one wall socket, try plugging the NCD into an alternative telephone socket to see if the status lights change and indicate that it's online. If you are still unable to connect to the nbn, please Live Chat Commander for assistance.
How do I reset my NCD?
Simply press and hold the ‘RESET’ button on the side of the device for 1-2 seconds. This will cause indicator lights to blink for several minutes. Note: Your Internet connection may take up to 15 minutes to re-establish – although in most cases, it will be quicker.
Will devices connected to the nbn™ FTTC network work in a power outage?
Equipment connected over the nbn FTTC network will not work during a power blackout. For more information click here