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There's a heap of information floating around about NBN. We sort the fact from the fiction.


 

Understanding NBN Speeds

Your Internet speed is determined by the technology connected to and within your office.

A mixture of nbn™ technologies are being rolled out, to connect businesses across Australia, like never-before, transforming way you do business. When discussing the average expected access speed, it is important to remember your maximum line speed is determined by the type of technology nbn™ available at your premises and your own wiring, equipment and usage patterns.

NBN Speeds

Commander offers the below connection tiers for business customers. The speed that best suits your business depends on your type of NBN connection, business operations, what you use the Internet for and the minimum line speed of your nbn™ connection.

Connection Tiers

Typical average speeds
during business hours*

Suitable For

Standard

24Mbps (download)

  • Businesses between 1 and 4 users
  • LImited number of concurrently connected devices
  • General web browsing
  • Email

Advanced

47Mbps (download) 

  • Businesses with between 5 and 10 users 
  • Browsing the web
  • Streaming videos
  • Essential if you have 5 VoiP lines in your office

Premium

87Mbps (download)

  • Multi-user access to Internet Streaming for up to 20 users
  • Cloud Services
  • 4K Video Streaming
  • Uploading and downloading large files

 

Speeds are valid as per 1 October 2018. 

*Typical business hours speed is measured between 9am-5pm AEST, Monday to Friday.
#For FTTB, FTTC & FTTN customers, until your service is connected we are unable to confirm your maximum attainable speed. If your line does not support your chosen connection tier we will inform you and offer you alternative options.

Our Network

We are regularly investing in capacity to deliver our customers the speeds outlined above. Our teams closely monitor network performance to ensure we are delivering these speeds.

There may be peak periods such as on weekdays, Internet speeds may vary as more businesses access the Internet. Rest assured that we are constantly working to improve this.

Your premise's wiring, equipment and usage

There are several factors related to your premise Internet set-up and your business activities that may broadband performance. These are outlined below:

Gateway

The quality, specifications and age of your modem/gateway will affect your connection speed.

WiFi

Your WiFi performance can be affected by modem/gateway location, by radio or electrical interference from other devices in your surrounding environments.

Wires and cabling

Damaged or corroded, badly connected copper lines can significantly reduce your nbn™ connection speed.

Devices

The more devices connected, the more bandwidth you share between them, and the slower your experience will be.

Content

Content speed to a site may be impacted by other users. This can happen if the source of the content you're trying to access is affected by congestion.

Factors that may influence the maximum connection speed by the type of technology provided by nbn™ co

There are several factors related to your premise Internet set-up and your business activities that may broadband performance. These are outlined below:

Fibre to the Premises (FTTP)

Is a fibre-optical cable connection running to the nbn connection box inside your premises.

Hybrid Fibre Coaxial (HFC)

Is a fibre-optical cable connection running to nbn node, with final connection coaxial cable to the nbn connection box inside your premises.

Fibre to the Node (FTTN)

Fibre-optical cable leading to a node in your street, or a nearby street, with a final stretch of copper to your wall socket in your premises. Speeds may vary due to outside factors such as extreme temperature, weather and distance from node.

Fibre to the Building (FTTB)

Fibre-optical cable leading to a node in the buildings communications equipment room, with a final stretch of copper to your wall socket in your premises. Speeds may vary due to outside factors such as extreme temperature, weather and distance from node.

Fibre to the Curb (FTTC)

Is where fibre is extended close to your premises, connecting to a small Distribution Point Unit (DPU), generally located inside a pit on the street.  From there, the existing copper network is connected to the fibre to form the final nbn connection.

Fixed Wireless (FW)

A fixed antenna on your roof receives a signal from the local nbn Wireless tower, your internal wiring is connected to the nbn connection box inside your premises. Speeds may vary due to signal strength, obstruction of the antenna's line of sight to the tower, temperature and extreme weather.

Getting the most out of your NBN service

We are continuously working to provide you with a trouble free service, so if you think your service isn't as fast as it should be, visit our FAQ page for technical information and support. If you are still having issues, let us know so we can help you get the most out of your service on the nbn™ network.