- NBN and NBN Co, and Powered by the NBN are trademarks of NBN Co Limited and used under licence.
- Not available in all areas or to all customers. Only available in premises pre-installed with fibre technology.
- All plans are subject to a 24 month agreement. Early termination fees of 50% of the monthly access fee, by months remaining on the agreement will apply.
- A valid ABN is required to be eligible for these plans.
- Monthly Access Fees are subject to a pro rata calculation in your first month of activation.
- Fibre to the Business Services are provided to the first telephone point in your premises; Standard installations are done without charge to you. Non-standard installations may require you to pay charges.
- If you take up a Fibre to the Business service, you may not be able to move back to a copper service.
- A 240-volt power supply may be required. In the event of a power outage, your services will not work unless you maintain a back-up battery.
- Commander Business Gateway upfront charge is $129.00 on a 24 month contract and $0.00 on a 36 month contract. A $19.95 shipping and handling fee applies.
- Total Minimum Cost includes Monthly Access Fee over 24 months.
- Commander Standard Form of Agreement and Acceptable Use Policy applies to our NBN Fibre Broadband services and can be found on our website at Customer Terms.
- Enhanced SLA terms only apply when purchased.
- Direct debit is the preferred method of payment. All other payment types incur a $3.95 non-direct debit surcharge. Credit card surcharges apply.
- Pricing is inclusive of GST. Pricing and plan features correct as of 1 March 2018. Commander is a registered trademark of M2 Commander Pty Limited ABN 85 136 950 082.
- If you’re in a newly constructed building and not already connected to the nbn, nbn Co may charge you a once-off New Development charge of $300 (inc GST).
Terms and Conditions - Upgrade
(a) This offer is only available during the promotional period of 01/03/2018 – 31/10/2018 (‘Promotional Period’).
(b) As part of the offer, Commander will provide to eligible customers credits on their monthly account (‘Credit’) such that customer does not pay additional cost during their period of upgrade to the Advanced connection tier.
(c) The period of upgrade will be for the remainder of the eligible customer’s existing contract up to a maximum of 12 months (‘Upgrade Period’).
(d) Eligible customer means:
(i) customer whose nbn services are activated on the Advanced connection tier during the Promotional Period;
(ii) customer keeps its account current;
(iii) nbn Services are not Fixed Wireless or Satellite connections; and
(iv) nbn Services remain with Commander and customer does not move from Advanced connection tier during the Upgrade Period.
(e) The Credit will only be provided to eligible customers on activated services – not orders – for the Upgrade Period provided it remains active on the Advanced connection tier for the Upgrade Period.
(f) If eligible customer leaves Commander or move from the Advanced connection tier at any time before the end of the 12 months period the Credit will cease immediately without notice.
(g) Pro-rata rebates are applied.
(h) Commander may immediately withdraw, suspend or amend the Credits applied in which case the Customer’s service reverts back to the connection tier it was on prior to the upgrade, or Standard, whichever may be the case.
(i) Commander may immediately withdraw, suspend or amend this offer if nbn withdraws, suspends or amends it, or in order to comply with any lawful order, instruction or request of a Regulator or Government Agency. If this happens the Customer’s service reverts back to the connection tier it was on prior to the upgrade, or standard whichever may be the case.
(j) Commander Standard Form of Agreement and Acceptable Use Policy applies to the services and can be found on our website at www.commander.com.au/legal/customer-terms
Commander may notify the Customer prior to the end of the Upgrade Period that the Credit is about to terminate. Customer must notify Commander in writing if it wishes to sign up to a new Advanced connection tier plan at Commander’s then current prices and terms and conditions. If the Customer does not notify the Customer that it wishes to sign up to the Advanced connection tier, the Customer accepts that its service will automatically revert back to the connection tier it was on before the upgrade.